Refund & Returns Policy

Returns and Refund Policy for Beauty Professionals


ALL SALES ARE FINAL. Beauty Professionals, in its sole discretion, may make an exception. Unfortunately, we can only accept goods for return that are still in their original unopened, undamaged packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it and check it, we will issue you a credit note. In cases where the return is as a result of the incorrect product being delivered on the part of Beauty Professionals, this must be reported within 24 (twenty-four) hours after delivery

Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

Once a voucher has been purchased, no refund will be issued

If anything delivered is broken or damaged please let us know immediately so that we can ensure the situation is rectified. We would ask you to take a photo of the damaged item as soon as it is received and send to us within 24 (twenty-four) hours, as this would help our packing team improve the way products are sent in future.


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